1. Scope of this policy
This policy applies to personal information collected through the Mubaydeen Advisory website, its enquiry forms and related communications. Information processed during a consulting engagement or contractual relationship may also be governed by additional terms or notices.
2. Who is responsible for your information
Mubaydeen Advisory, based in the United Arab Emirates, is responsible for deciding how personal information collected through this website is used. Privacy enquiries may be directed to the email address provided at the end of this policy.
3. Information we collect
When you submit an enquiry, we may collect information you provide directly, including:
- Your name, work email and organisation.
- Your role and phone number, where provided.
- Your priority area, indicative timing and details of the need or challenge.
- Form language, enquiry source and the time consent was recorded.
The hosting platform may also collect limited technical information, such as IP address, browser and device type, request timestamps and security logs, where necessary to operate and protect the website.
4. How we use information
- To review, respond to and communicate about your enquiry.
- To understand your organisation’s needs, assess how our expertise may fit and propose an appropriate next step.
- To prepare a meeting, presentation or proposal where requested.
- To maintain a professional record of communications and manage the relationship.
- To operate and secure the website, prevent misuse and meet legal obligations.
We do not use contact-form data to make automated decisions that produce legal or similarly significant effects about you.
5. Legal basis and consent
We process information to respond to your request and take steps at your direction, with your consent where consent is the appropriate basis, for legitimate interests such as managing communications and protecting the website, or to comply with a legal obligation. You may withdraw consent at any time without affecting processing that was lawful before withdrawal.
6. Marketing
We do not sell or rent personal information. We will not use an enquiry to send unrelated marketing communications unless you provide separate permission where required. You may opt out of marketing communications at any time.
7. Sharing information
We may share information, only where necessary, with Mubaydeen Advisory team members who need it to respond, and with trusted providers supporting hosting, security, communications and professional operations. We may also disclose information where required by law or to protect our rights or the safety of others. We require service providers to handle information under our instructions and with appropriate safeguards.
8. International transfers
Information may be hosted, accessed or processed in the United Arab Emirates or in other countries where service providers operate. Where personal information is transferred across borders, we take reasonable steps to ensure an adequate level of protection or appropriate contractual or legal safeguards, as required by applicable law.
9. Retention
We normally retain website enquiries for up to 24 months after the last substantive interaction, then delete or anonymise them. We may retain information for longer where an enquiry develops into a contractual relationship, where retention is required for legal or accounting obligations, or to establish or defend legal claims. Hosting providers may retain technical logs for shorter periods based on security and operational requirements.
10. Protecting information
We apply reasonable and proportionate technical and organisational measures designed to reduce unauthorised access, loss, misuse, alteration or disclosure. Access is limited to those who need the information for legitimate purposes. No method of electronic transmission or storage, however, is completely risk-free.
11. Your rights
Subject to applicable law, you may have the right to request:
- Access to and a copy of your personal information.
- Correction of inaccurate or incomplete information.
- Deletion, restriction or cessation of processing in certain circumstances.
- Transfer of information where applicable, or objection to certain processing.
- Withdrawal of consent where processing relies on consent.
We may request information to verify your identity before acting, and legal exceptions may apply. You may also raise a concern with the UAE Data Office or another competent regulator if you believe your information has not been handled appropriately.
12. Cookies and external links
We do not currently use cookies for marketing, advertising or behavioural analytics. The hosting platform may use technology necessary for security, session management and website operation. External sites we link to, including LinkedIn, are governed by their own privacy policies, and we are not responsible for their practices.
13. Children’s privacy
This website is intended for professional and organisational enquiries and is not directed to children. We do not knowingly collect personal information through the enquiry form from anyone under 18.
14. Changes to this policy
We may update this policy to reflect changes in our services, practices or legal requirements. The revised version will be posted on this page with an updated date.
15. Contact us
For a privacy question, request or concern, email info@mubaydeenadvisory.com.